CI/CD engineering
Review build, test, release and rollback paths; agree pipeline improvements and acceptance checks.
CloudLink solution
DevOps retainer support with clear priorities
Recurring infrastructure work with an agreed backlog, responsibilities and review process.
The operational problem
Release friction, unclear infrastructure ownership and documentation gaps can leave recurring work behind product delivery. A retainer can organize continuing work instead of treating every change as an unrelated emergency.
How CloudLink approaches it
Start with your systems and technical owners. Agree included work, access, acceptance checks and operating boundaries before delivery begins. Your team keeps the production approval decisions defined in the engagement.
What the engagement can cover
Infrastructure as code
Review provisioning and configuration workflows in the repositories and approval process your team owns.
Reliability backlog
Prioritize recurring operational risks, observability gaps and maintenance work according to impact and dependencies.
Technical documentation
Agree the runbooks, diagrams, decision records and handover owner needed for the selected work.
A clear delivery path
Share the platform, release process, known risks and technical owners.
Agree the initial backlog, dependencies, capacity and acceptance criteria.
Use reviewable changes, agreed tests and authorized releases.
Record completed, deferred and blocked work, then agree the next priorities.
Onboarding
Identify included systems, repositories, service owners, current releases and known risks. Agree access, communication channels, initial priorities and acceptance checks before ongoing delivery begins. The onboarding schedule depends on the agreed scope and access; no fixed start time is established here.
Review cadence
Agree the planning and review frequency, capacity, participants and decision log with your team. Review completed work, blocked and deferred items, validation evidence and the next backlog. New priorities or extra capacity need an explicit scope decision.
Responsibilities to agree before delivery
Use this proposed allocation to confirm the operating agreement. It is a discussion framework; exact assignments and authority must be confirmed by both parties before work starts.
| Activity | Responsibility and decision authority to confirm |
|---|---|
| Objectives and scope | CloudLink delivery and the customer engineering owner define the work; the customer accountable owner approves objectives and acceptance criteria. |
| Backlog priorities | CloudLink delivery and the customer lead propose priorities. The customer engineering owner resolves business priorities with product and security owners. |
| Access and evidence | The customer system/security owner authorizes least-privilege access and approved evidence sharing. CloudLink uses only the access agreed for the work. |
| Implementation | The assigned CloudLink delivery role prepares the agreed changes and validation records with the internal technical owner. The customer change authority remains accountable for authorization. |
| Production approval | The authorized customer operator releases changes under the customer change authority. CloudLink supplies review, validation and rollback context; access alone is not approval. |
| Provider dependencies | Cloud providers and other suppliers control their own services and support decisions. The customer keeps the relevant provider relationship and escalation route; CloudLink coordinates only within agreed authority. |
| Verification and handover | CloudLink and the customer reviewer check agreed acceptance criteria and transfer relevant records. The customer acceptance owner records acceptance and unresolved risks. |
| Capacity, coverage and fees | CloudLink commercial/delivery and the customer contracting parties agree capacity, coverage, escalation, fees and change control in writing before those commitments apply. |
Escalation and exclusions
Agree routine communication, escalation contacts, severity, coverage hours and any response targets in writing. An active production incident needs its own intake decision: use emergency cloud rescue and keep any existing contracted incident or provider-support channels active.
Large migrations, new product features, specialist security work and new incidents may need separate scoping. The retainer does not imply unlimited engineering, a dedicated person, continuous monitoring, guaranteed uptime or recovery. Provider costs and resource changes require agreed budget and authority.
Exit and handover
Agree notice, exit responsibilities and the receiving technical owner before work starts. Identify repository ownership, runbooks and diagrams, validation records, outstanding work and known risks. Confirm access revocation and transfer of approved records through your process; no month-to-month cancellation promise is made here.
For related operational context, read the Terraform drift guide or the French Morocco cloud operations page. Linked services keep their own agreed scope.
Questions before you start
Can CloudLink work with our engineers and repositories?
The proposed approach uses your repositories, technical owners, access model and review process. Confirm the actual tools and required permissions during discovery.
What should we send before discussing scope?
Share your platform, internal technical owner, three highest-priority problems, release process and desired planning window. State whether you need recurring work or incident help. Do not send credentials, personal records or unrestricted logs.
How are price, capacity and coverage defined?
Confirm them in a scoped written agreement. This page establishes no fixed price, included hours, dedicated staffing, response time or availability. An enquiry does not activate support coverage.
What happens when the engagement ends?
Agree the notice and exit terms before work begins, including the handover owner, repository and runbook transfer, open risks and access revocation. No automatic cancellation term is established by this page.
Give your next infrastructure priorities an owner
Describe the backlog, your internal technical owner and the planning window. The enquiry starts a scope discussion; availability and engagement acceptance require confirmation.
Discuss your DevOps backlog